Service Delivery & System Management

All managed services are supported by comprehensive service delivery and system management facilities and procedures. Facilities include:

• Routine capacity monitoring of all systems coupled with rapid response and resolution of identified problems;
• Unlimited level of fixes that cover discs, processors, IO, operating system patches, upgrades and new releases;
• Remote resolution strategies with 18x7 or 24x7 dial-in capability;
• Single point of contact for change and problem management;
• Ownership of calls taken from inception to resolution;
• A detailed escalation procedure to ensure timely action in accordance with service level agreements.

Find Out More

To find out more about our managed services solutions, submit our call back/site visit form.